Network Release Manager
Company: Disability Solutions
Location: Charlotte
Posted on: September 12, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:Performs commoditized
activities which may include monitoring, event management, service
requests, and engineering. Delivery Leads have foundational
experience in network, systems, application, access requests,
production support, or security engineering, and consistently work
independently in performing activities.Overview:The Delivery Lead -
Technology works closely with assigned Engineers, Program and
Project Managers and other support and service providers. The
Delivery Lead focuses and forecasts the delivery track of
multi-phase work against change and release calendar(s). The
Delivery Lead needs to fully understand the bank change
processes.The Delivery Lead must be mindful of how their role
impacts the firm's business and reputation. Concepts such as
driving value, always delivering quality, keeping commitments,
being on-time and under-budget, effective and detailed
communications. Managing time is critical, developing and managing
tasks efficiently is the key to success.The technology areas of
concentration include:
- Enterprise/ Corporate, Wealth Management End-User networks and
Building Networking solutions including Wireless LAN, Structured
Cabling and Cable Systems and Pathways
- Public and private transport systems, WAN, Optical systems and
emerging technologies such as Switched-Ethernet, LTE, (etc.),
SDWAN, Cloud and Virtualized services
- Knowledge in related technology areas such as Network
Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and
Collaboration services is importantKey Responsibilities:
- Must have the ability to understand and translate business
requirements into engineering and or implementation details
- Ability to manage Network technical/engineering/implementation
resource tasks and service delivery. This includes FTE/FTC/vendors
and partners
- The candidate must have excellent client interfacing skills,
vendor/third-party resources, strong verbal and written
communication skills and ability to work with all levels of
management. Candidate should have experience operating with
colleagues across different time zones with a flexible approach to
working hours (ability to work varied hours and weekends a must) to
successfully interact and communicate on a global level) if
needed
- Accountable to manage the "end or end" successful technical or
solution delivery of assigned tasks partnering with Network
engineering/implementation teams, program/project manager or
directly with the requestor
- Takes direct accountability for the engineering resources and
all assigned work tasks. Is accountable for the RQM/Release and
Deployment tasks (prior to; up to, during and post the change
window through Production Day-One)
- Develops, tracks, reports, and manages engineering delivery
tasksRequired Qualifications:
- 3+ years' experience required in Technical role supporting
network project/programs
- Leadership: be a self-starter, self-directed and shows
initiative
- Focused on execution, delivery, and commitment to dates.
Ability to work in a high paced environment
- Experience with Microsoft Office Suite
- Can manage risk; is a good decision maker
- Understands the big picture; can relate to the firm's strategy
and actions and how they support our business results
- Demonstrates ownership: Is accountable and influence/can hold
others accountable (professionally)
- Strong written and verbal communications skills. Ability to
communicate and influence upward as well as laterally
- Organized and detail oriented
- Have a strong technical acumen
- Ability to partner with others for the good of the
initiativeDesired Qualifications:
- Bachelor's degree in engineering, computer science, business or
a finance related field/technical training. Must have strong
analytical skills
- Familiar with GWIM and/ or Financial Center technologies
- Industry Certifications in PMP, ITIL, Agile Methodology are
strongly preferred, technical certifications such as CCNA are a
plus. Experience with Change Management and CAB processes and
procedures a must
- Strong background in IT service delivery role
- Financial services (Insurance, Banking, Investment
banking)
- Ability to be nimble and flexible; prioritize workload,
proactively react to issues and consistently react to shifting
deadlines
- Ability to create meaningful data that contributes to the
Change Management and Service Delivery processes
- Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile
methodologiesShift:1st shift (United States of America)Hours Per
Week: 40
Keywords: Disability Solutions, Gastonia , Network Release Manager, Accounting, Auditing , Charlotte, North Carolina
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