Customer Service Representative

Location: Greensboro
Posted on: November 11, 2024

Job Description:

Adecco is currently assisting a local client in their search to fill a Customer Service Representative position in Greensboro, NC. As a Customer Service Representative you will be responsible for serving customers by providing product and service information, resolving product and service issues and documenting calls.

Apply Now if you meet the qualifications listed below!

Responsibilities for this Customer Service Representative position include:

* Delight Customer by providing exceptional service exemplified through complex inquiries, benefit and and cancellation calls regarding Borrowers Protection Plan (BPP) and Line Protection Plus (LPP) products

*Serves customer by providing product and service information; resolving product and service issues.

*Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

*A benefit anc cancellation call requires deviations from standard screens, scripts and procedures

*Maintain customer records by updating account information

*Contributes to team effort by accomplishing related results as needed

*May also provide support to projects

Required Skills:

*High School Diploma or its equivalent is required

*Requires 1-3 years of customer service and/or claims processing experience.

*Must have experience with heavy inbound/outbound call volume

*Proven ability to take ownership of escalated issues

*Solid technical background

*Proven ability to multitask

Desired Skills:

? Bank system knowledge,

? Understanding of BPP/LPP products

? Bilingual in Spanish is a plus, but not required

On the job training will be about 3-4 weeks, one on one training

The shift for this position is Monday - Friday, 9:00 AM - 6:00 PM

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Click on Apply Now to be considered for this Customer Service Representative position in Greensboro, NC or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.

This position is being recruited for by Adecco?s National Recruitment Center of Excellence, not the local Adecco office.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Gastonia , Customer Service Representative, Administration, Clerical , Greensboro, North Carolina