Customer Service Representative

Company: SEW-Eurodrive, Inc.
Location: Lyman
Posted on: April 4, 2025

Job Description:

About the Role

Basic Purpose:

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.

Pay: $20-$22/hour

Shift: 1st

Top Skills & Abilities for this role:

* Possess strong overall office skills, including use of computers, their applications, and other office equipment.
* --- Must be able to prioritize and manage time effectively.
* --- Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog info
* --- Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
* --- Ability to learn and utilize the computer and work within the SAP Mapics System.

Top Actual Tasks in this role:

* --- Be available as assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
* --- Obtain required information and respond when necessary to complete action on inquiries/requests received.
* --- Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
* --- Provide assistance to other employees in a businesslike and professional manner as required.
* --- Edit orders accurately for input into SAP/Configurator.

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

* Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
* Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
* Disability - Includes both Short Term Disability and Long Term Disability
* Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
* Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
* Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
* Holiday Pay - Twelve (12) paid holidays per year
* Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
* Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
* Paid Parental Leave - To assist and support new parents with balancing work and family matters
* Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
* Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
* Counseling Resources - Easy and convenient access to professional counseling services online
* Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
* Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included
* Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances
* Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate

Additional job requirements and responsibilities would be discussed during the interview process.

Keywords: SEW-Eurodrive, Inc., Gastonia , Customer Service Representative, Hospitality & Tourism , Lyman, North Carolina