Customer Service Specialist

Company: Adams And Brown Insurance Agency
Location: Weaverville
Posted on: April 12, 2025

Job Description:

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities:

--- Communicate frequent customer suggestions to the team to troubleshoot
--- Respond to customer inquiries, product and service questions, and customer complaints
--- Ensure customer account information is up-to-date
--- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints


Qualifications:

--- Strong knowledge of customer interface and interaction
--- Must have graduated high school, received a G.E.D. or equivalent
--- Excellent active listening, interpersonal, and communication skills



About Company:
We are a locally owned insurance agency and have been in business for thirty years. The owner, Sean Brown, was born and raised in the Asheville area. He is a husband, father, grandfather, and a Believer. We work hard to provide for each client, and insure they are treated well. Our Google reviews are a testimony to our standards. We get to know our clients and treat them like family. We also have a casual and light hearted environment because having fun makes for a better work place. No formality with us and dress clothes not are required.

Keywords: Adams And Brown Insurance Agency, Gastonia , Customer Service Specialist, Hospitality & Tourism , Weaverville, North Carolina