Hotel General Manager

Company: Holiday Inn Express & Suites
Location: Asheville
Posted on: April 18, 2025

Job Description:

Virtelle Hospitality is in search of an energetic and experienced General Manager for the Holiday Inn Express & Suites at the Asheville Outlet Center. Conveniently located with access to major highways, the Blue Ridge Parkway, and large area employers, the Holiday Inn Express & Suites at the Asheville Outlet Center offers a unique opportunity for an energetic and driven General Manager. Operating within a culture of service and of servant leadership, the General Manager will be responsible for the overall successful and profitable operation of this property. Primary responsibilities within this role fall into the following 5 categories:Financial ManagementOperational ExcellenceCultivating Outstanding Guest ExperiencesTeam Member EngagementCommunity EngagementResponsibilities: General Oversee and guide the overall success and performance of the hotelLiaise with management company to set and achieve hotel goalsContinually collaborate with sales, revenue management, human resources, accounting, maintenance and company executivesMaximize team potential by balancing operations with guest, employee, brand & owner satisfactionFinancial Management Monitor market trends and conduct competitor analysis to ensure competitive pricing/offeringsIdentify new business opportunities and strategies to increase occupancy, ADR and overall revenueMaintain strong relationships with key clients and business partners to drive repeat business & referralsDevelop and manage budgets and forecasting for each departmentMentor department managers to keep expenses within target levelsMonitor operational costs and implement cost-saving measures where possible without compromising guest experiences.Understanding of cashflow, budget/forecasting. Fiscal control (tracking variances)Operational Excellence Oversee daily operations to ensure all departments are running efficiently and to standardsEnsure compliance with company policies, industry regulations, and health and safety standardsConsistently align operations with the brand standards and valuesMaintain accurate and compliant records throughout the employee lifecycleManage daily operations in alignment with annual brand QA standards & Virtelle's standardsMaintain a well-kept hotel with focus on preventative maintenance and cleanlinessUnderstanding of inventory control and labor managementCultivating Outstanding Guest Experiences Drive operations and accountability to ensure consistent delivery of the highest standard of guest serviceMonitor guest feedback, identify opportunities, and implement strategies to address concernsDevelop opportunities to exceed guest expectationsManage online reputation by actively monitoring & responding to guest reviews and inquiriesMaintain and enhance the hotel reputation through positive guest interactions and proactive resolution of issues.Team Member Engagement Lead, coach and develop a high-performing team that delivers exceptional guest serviceFoster a supportive and inclusive work environment in alignment with Virtelle's Culture of ServicePromote a culture of excellence, continual improvement and accountabilityRecognize and reward team member contributions and achievementsIdentify high-potential team members - cultivating a leadership pipelineMentor and guide the professional development of department leadersAddress and resolve team member concerns and conflicts with empathy and fairnessDevelop and implement strategies to improve employee retention and reduce turnoverLeverage the genuine company commitment to work-life balance, job satisfaction and overall team member well-beingCommunity Engagement The General Manager will identify new opportunities to engage with and support our communityIdentify community partnerships that can offer unique guest experiences & promote return guestsPromote participation in company-sponsored volunteer opportunities, championing the Culture of ServiceQualifications: The ideal candidate for the General Manager at the Holiday Inn Express & Suites will have demonstrated experience in the following areas:Minimum of 5 years of experience as a General Manager of a franchise hotel.Proven ability to lead, motivate, develop and manage a diverse team of hospitality professionals.Strong financial acumenDemonstrated experience in managing budgets, financial reporting, and revenue optimization.Proven track record of driving revenue growth and managing expensesExcellent interpersonal and communication skillsProven ability to build and maintain relationships with guests, staff, and stakeholders.Exceptional problem-solving and decision-making skills- with a customer-focused mindset.Knowledge of hotel operations, including front office, housekeeping, food and beverage, sales, marketing maintenance and operational KPI's.Familiarity with hotel management software and systems, such as PMS systems.Previous experience with IHG brand properties preferred but not requiredStrong organizational and time-management skills, with the ability to prioritize and delegate tasks effectively.A commitment to delivering a high level of guest satisfaction and maintaining a positive hotel reputation.Technical aptitude - experience in Microsoft Office & Online Suite of Applications requiredIn-depth knowledge of Excel preferredCompensation & Benefits: The ideal candidate for this role with be an experienced and passionate hospitality professional. Virtelle Hospitality is seeking the best candidate for the role and thus compensation will be determined commensurate with experience. In addition to the salary offered for this role, Virtelle managed properties offer a competitive benefits package. We value your health and well-being and invest in you. Virtelle Hospitality contributes significantly to medical plans, keeping healthcare premiums low. Additionally, we offer a $15,000 basic life insurance policy free to you and free access to Mental Health Care through the Employee Assistance Network. Additional benefits available include:Dental insuranceVision insurancePet insuranceAncillary life insuranceFree parkingPaid Time OffTravel benefitsGrowth potentialPI785e81ea77f6-25660-37289019

Keywords: Holiday Inn Express & Suites, Gastonia , Hotel General Manager, Hospitality & Tourism , Asheville, North Carolina